Privacy Notice

 

ElephantMonkey Interiors & Gifts is committed to protecting the privacy and security of our customers and site visitors. We do not sell, trade or rent any of your personal data to any third party. However, we do share information about our customers to third parties where it is part of providing a service to you – for example when arranging for our products to be sent to you or if it is necessary for fraud prevention or other security checks.

We store the information that you provide to us on our secure system.  We may contact you from time to time with offers and other information that may be of interest to you where you have registered specifically for this by signing up to our newsletter.  If you do not wish to be contacted in this way, you can notify us at any time by emailing us at info@elephantmonkey.co.uk or phoning us on 01635 728934.

Your information is held in accordance with this Privacy Notice by us, ElephantMonkey Interiors & Gifts.  Our address is:

ElephantMonkey Interiors & Gifts, Suite 45, Liberty House, Greenham Business Park, Thatcham, Berkshire RG19 6HS

ElephantMonkey may change our policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018 and sets out how we are complying with the General Data Protection Regulation (GDPR) and the new rules on privacy notices, processing and safeguarding personal data that it introduces.

 

How we use your personal information 

Here is a list of all the ways that we may use your personal information and why we do it -

 

What we use your personal information for

Why we do this?

Taking payments and issuing refunds

We need to do this to perform our contract with you. All financial transactions are processed by our payment service providers who in turn communicate with financial institutions in order to approve and process payment requests. This information is fully encrypted to ensure that it is secure to the highest possible degree.  No card details are held by ElephantMonkey.   

Delivering your orders and updating you on the status of deliveries

In order to deliver our orders safely and securely we need to pass personal information such as email addresses, names, addresses and telephone numbers to our delivery partners and carriers. We will also use this information if there is a question relating to your order and to keep you informed about how your order is progressing.  This is all to ensure that we provide you with the best possible service.

Marketing activities

Marketing is essential so that we can maintain and grow our business and deliver the best possible experience to our customers. Without certain types of personal data we would not be able to run our marketing activity.

 

Where we collect personal information from 

Information you give us

When you purchase our products. For example we ask for your name, telephone number, home address, delivery address, email address. 
When you use our website
When you talk to us via email or phone  

When you engage with us on social media platforms
If you take part in our competitions or promotions.

Information we collect when you use our website

Payment and transaction details 
Profile and usage data. This includes the profile you create to identify yourself when you connect to our websites. It also includes other data about how you use those services. We gather this data from devices you use to connect to those services, such as computers and mobile phones, using cookies and other internet tracking software.

 

Who we share your personal information with 

We do not sell, trade or rent any of your personal data to any third party. However we do share information about our customers to third parties where it is part of providing a service to you such as -

  • Payment service providers so that we can complete payments made through our website.
  • Delivery and order fulfilment partnersto ensure orders are delivered to the right place and on time. 
  • Fraud prevention agencies so we can help tackle fraud 
  • Professional service providers such as website platform partners who help run and operate our business
  • Analytics platforms to enable us to understand how people visit and interact with our websites.

 

Why are we allowed to handle and store your personal information?

We are allowed to collect and process your personal information for a number of legal reasons:

  1. Consent

If you visit our site and are not an existing customer or enter a promotion such as one of our competitions, we might ask for your consent to process your personal information so that we can send you our special offers and news.  When signing up to our newsletter we make it clear that we are asking for your consent to receive details of our regular offers.

  1. Contractual obligations

We would primarily rely on this justification when you purchase our products as it is necessary for us to process your personal information to fulfil your order and send our products to you.

  1. Legal compliance

We may be legally required to collect and process your data e.g. to pass it on to the police if criminal activity is suspected.

  1. Legitimate Interest

We may use your personal information if it is necessary for us to do so to help run our business such as to send you product recommendations with the aim of trying to improve your customer experience. We will only use your personal information in these instances, where doing so does not materially impact your rights, freedom or interests.

 

Marketing

We may use your personal information to tell you about relevant products and offers. This is what we mean when we talk about ‘marketing’. The personal information we have for you is made up of what you tell us and data we collect when you use our services.  We study this to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. We can only use your personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.

 

How to stop marketing messages from ElephantMonkey

You can stop receiving marketing messages from us at any time.

You can do this by contacting us via email info@elephantmonkey.co.uk or calling us on 01635 728934

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Please note that it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications such as order and delivery updates.

We may ask you to confirm or update your preferences - we will also ask you to do this if there are changes in the law, regulation, or the structure of our business.

 

Social Media

By interacting with us on Social Media (including without limitation joining or following our official ElephantMonkey Facebook, Twitter and/ or Instagram Pages, “liking”, “retweeting”, writing a comment) you are consenting to our interaction with you on Social Media and the processing of your information accessed. If your interaction with us on Social Media involves you submitting a photo or video (Your Image) you thereby consent to us using Your Image for the purposes described on the relevant Social Media page and grant us a perpetual, worldwide, royalty-free license to use Your Image and contributions for the purposes of promoting, advertising and endorsing ElephantMonkey’s goods and services, including without limitation for the purposes of your participation in any promotional activity for the same.

Please let us know if at any time you wish us to stop interacting with you on Social Media or using any of your information on Social Media by contacting us via social media, via email at info@elephantmonkey.co.uk or phoning us on 01635 728934.

 

Where we store your personal information

Your information is held on a secure, individual password protected system to which only authorised personnel within ElephantMonkey and our website platform partners have access.  Whilst we employ the highest level of security across our website, the transmission of information via the internet is not completely secure. We will always do our best to protect your personal data once we receive it however we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

 

Keeping your information

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you.

We may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you, if reasonably necessary or required to meet legal or regulatory requirements, resolve disputes or  prevent fraud.

 

Your Rights

You have a lot of rights relating to your personal information including:

  • The right to be informed about how your personal information is being used (like we’re explaining in this policy)
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

How to contact us

Please do not hesitate to contact us if you have any questions about this notice, want to exercise any of your rights as set out above, would like us to stop using your information or have a complaint.

You can contact us via email at info@elephantmonkey.co.uk or phoning us on 01635 728934

 

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