What is your online return policy?

We want you to be delighted every time you shop with www.elephantmonkey.co.uk so we have a 'no quibble' return policy.  You have a right to cancel in writing any order placed on our website up to 14 (fourteen) calendar days from the date of receipt.  As long as we receive the returned item in its original condition we'll exchange or refund it.

We will cover the return delivery cost if the item was sent to you in error, or if the item is faulty, damaged or defective.  Otherwise, the cost falls to you.  This returns policy does not affect your statutory rights.

If your quote for returning an item exceeds £10 please contact us at info@elephantmonkey.co.uk as we can possibly arrange to have it collected.  The charge for small items is likely to be £10 or less, to be deducted from any refund.  Larger items will be charged at freight rates and we will get quotes.  We will agree this with you before any arrangements are made.  We currently do not deliver overseas and we cannot arrange collections from overseas locations either.

Damaged items and product issues

If an item is faulty, damaged, defective or delivered to you in error, don't worry - we will do everything in our power to put things right.  If you have an issue or have received a damaged item, please send an email to info@elephantmonkey.co.uk with your name, address and order number.  Outline the issue as best you can and attach any photographs which might illustrate the damage or fault.  We will try to respond as soon as possible.  Alternatively you can call us on 01635 728934.

How long does it take to process my returns?

We try to process returns as quickly as possible but in any case within 14 working days from receipt.  Any refund will automatically be issued to the card used in the original transaction or the Paypal account used.  If we cannot offer an acceptable replacement we will automatically refund you and let you know via email.

If you are wanting to return goods for refund or exchange please contact us for confirmation of the returns address.

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